TO-DOOR-DELIVERY FOR FREE?

Yes, we provide free delivery to any DOOR ADDRESSES in Hong Kong for any purchase from this online shop, NO extra postage or shipping fee needed even you buy only one item. (Assuming delivery address is a door address that private vehicles can reach in day time without the need for special permit, and no climbing any stairs is needed, OTHERWISE you may be asked to pay extra porter fee by our delivery contractor)

DELIVERY TO ANYWHERE IN HONG KONG?

Yes, we deliver your purchase to any DOOR ADDRESSES in Hong Kong. On the checkout page, please write down an address where there is someone to answer the door between 9am and 6pm, Mon-Sat, so HK Post or SF Express can hand-deliver the equipment to you or your representative. (Assuming delivery address is a door address that private vehicles can reach without the need for special permit in day time, and no climbing any stairs is needed, OTHERWISE you might be asked to pay extra porter fee by our delivery contractor)

I PLACED AN ORDER AND PAID ALREADY, IS MY ORDER BEING ATTENDED? SHOULD I CALL?

After placing your order online, in addition to an instant automatic email response, on or before the next business day you will also receive a man-written email from us confirming your order, payment (if paid) and delivery day range (usually 2 to 4 working days). Calling us is not necessary although we are always happy to listen to your questions and talk to you in details over the phone if you want.

WHO IS GOING TO DELIVER MY PURCHASE?

Delivery of our products to you is carried out by either Hong Kong Post or SF Express

I DO NOT HAVE ANYONE AT THE DELIVERY ADDRESS TO RECEIVE THE DELIVERY, WHAT SHOULD I DO?

Joinfit understands that if waiting anxiously for a delivery at home in a time-tight, schedule-rushing or labor costing manner could be a very disappointing experience. If delivering to work address is not an option, we suggest if your residence has a concierge or security post, please ask them to do you a favor by signing off, receiving, keeping and later passing the parcel(s) to you in case no one answers the door when delivery, in this way you can stay relaxed and enjoy using our equipment happily when they arrive in our promised delivery period (2 to 4 working days).

HOW LONG DOES DELIVERY TAKE?

Delivery time is usually in 2 to 3 WORKING days, REMOTE or HARD-TO-REACH areas in Hong Kong may take 1 ADDITIONAL day.

REMOTE AREAS : includes but not necessarily only all islands, Ma Wan, Aberdeen、Happy Valley、Mid Levels (West, Central & East)、 Tung Chung、Airport, Tseung Kwan O and Sai Kung.

HARD-TO-REACH premises : includes but not necessarily only all sub-urb villages, schools, universities, hospitals, shopping malls and arcades.

HOW DO YOU COUNT DELIVERY DAYS?

We pride ourselves on shipping your order the day it is received whenever possible. All items in our online shop are in-stock at our warehouses and available for immediate shipment.

Normal (90% of the time) non-remote-area delivery schedule in Hong Kong: (we count WORKING DAYS)

Payment received and we get notified BEFORE:

3pm on Mon – delivery on Wednesday/Thursday

3pm on Tue – delivery on Thursday/Friday

3pm on Wed – delivery on Friday /Saturday

3pm on Thu – delivery on Saturday/Monday

3pm on Fri – delivery on Monday

3pm on Sat - delivery on Tuesday

Between Sat 1pm and Mon 3pm – delivery on Wednesday / Thursday

Add more days if your delivery address is in remote or hard-to-reach area, or according to length of public holidays and bad weather, if any.

CAN I ASK YOU TO DELIVER AT EXACTLY "xx"pm ON "yy" th DAY OF THE MONTH?

- No sorry, we can only assure that your delivery will be made in a DAY RANGE, usually in 2 to 4 working days after receiving your payment, no specific delivery time can be promised ahead.

- Our key delivery contractor is SF Express (in some cases Hong Kong Post also). They run the best delivery services locally in Hong Kong, however SF Express usually only deliver between 9am and 6pm, Monday to Saturday. If delivering to residential address but you do not have anyone to answer the door in day time, or you would need to go the distance to make special labour arrangement to wait for the delivery at home, to avoid disappointment then we would suggest you choose to ship your purchase to your work address instead because SF Express CANNOT handle request for delivery at any specific time. However on the delivery day (2 to 4 working days after receiving your payment), a SF delivery guy will call you ahead but in the phone call he can only promise delivery in a period from usually as little as 30 minutes to sometimes as much as 6 hours depending on their run-down of the day, if their proposed delivery time of the day doesn't fit you, on the phone the delivery guy will try to work out the best time on the next day with you and so on until a mutual convenient time is agreed on.

- Joinfit understands that if waiting anxiously for a delivery at home in a time-tight, schedule-rushing or labor costing manner could be a very disappointing experience. If delivering to work address is not an option, we suggest if your residence has a concierge or security post, please ask them to do you a favor by signing off, receiving, keeping and later passing the parcel(s) to you in case no one answers the door when delivery, in this way you can stay relaxed and enjoy using our equipment happily when they arrive in our promised delivery period (2 to 4 working days).

- If unfortunately anyway residential address is the only place you can receive your purchase and no one can answer the delivery on behalf of you in day time or you would need to sacrifice precious labor or time or trading other important appointments for waiting for delivery of your purchase , in such case we apologize that our operation limits do not allow us to meet your delivery service expectations very well,