|WHERE CAN I BUY JOINFIT’S PRODUCTS?|
|All our products can be purchased online in this digital online shop, we also run a sample-gym in Kwai Chung where you are welcome to make appointment and then come and check out the product quality in person before making your purchase decision.|
We also distribute our products through ME Fitness in Olympian City and Grand Waterfall in Hong Kong (all by pay-first-then-deliver-later mode of ordering, no point-of-sales transaction), other than that we have no physical shops nor other licensed distributors in Hong Kong.
|WHAT COUNTRIES DO YOU SHIP TO?|
|We offer free delivery for any purchase to clients in Hong Kong, Macao and key cities in China, we also ship worldwide at additional shipping fees, buyers from other countries please send enquiry to firstname.lastname@example.org or Whatsapp +852 51258243 to see if we can sell any particular products to your place at reasonable additional shipping fees|
|DO YOU CARRY STOCKS OF ALL PRODUCTS THAT CAN BE FOUND IN YOUR ONLINE SHOP?|
|Yes, stock levels of all our products are updated in the online shop everyday, therefore 99.9% of the time on a product page when the shop shows stock of a product is available , you will be able to check that product out and we can certainly ship it to you.|
We diligently update the stock levels in our online shop however if unfortunately in very rare event it occurs that more number of clients are buying a limit amount of the same product at the same time, though your order will still go through, our sales people behind the online shop system will know it in minutes and will provide refund to you right away in case you do not want to wait for our next restock, which is usually in a few days.
|WHAT PAYMENT OPTIONS DO I HAVE?|
|CREDIT CARD (Worldwide) / ATM or CASH CHECK (Hong Kong only）|
You have the option of paying for your purchase online with a credit card through PayPal or Stripe (you do NOT need an account with PayPal or Stripe at all, we only hire their anti-fraud credit card payment system), or if you are in Hong Kong, you can bank into our Hang Seng Bank account via bank counter or ATM after sending us an online buying order. (HSBC and Hang Seng Bank accounts are inter-transferable on their ATM platforms. If in Hong Kong you could also post us a cash check. We will ship your purchase out after your money successfully clears in our bank account.
Our trading currency is Hong Kong Dollar
|I DONT HAVE A PayPal or STRIPE ACCOUNT, CAN I STILL PAY WITH MY CREDIT CARD? IS IT SAFE?|
|Yes, your credit card payment for purchase at www.joinfit.hk is processed securely by PayPal or Stripe. You do not necessarily need an account with them to pay with your Credit Card. We only hire their anti-fraud credit card payment system so that you can make secure credit card payments with PayPal or Stripe, you are still protected even though you don’t have an account with them。|
|I PLACED AN ORDER AND PAID ALREADY, IS MY BUYING ORDER BEING ATTENDED? SHOULD I CALLl?|
|After placing your order online, in addition to an instant automatic email response, on or before the next business day you will also receive a man-written email from us confirming your order, payment (if paid) and delivery day range (usually 2 to 4 working days). Calling us is not necessary although we are always happy to listen to your questions and talk to you in details over the phone if you want.|
|HOW LONG WILL MY ORDER TAKE TO ARRIVE?|
|Your order will be shipped through HK Post or SF Express directly from our warehouses and will arrive within 2-4 business days from the date you made your payment.|
|IS MY PURCHASE COVERED BY ANY WARRANTY?|
|Yes, all your purchase with Joinfit Hong Kong is protected with a 5 day faulty product exchange warranty should there be any defects in the product materials or manufacturing or shipping mishandling.|
However, similar to soccer ball or sneakers, due to the very intrinsic depreciating nature of fitness equipment application, no service or other warranty is provided 5 days after delivery.
|WHAT IS THE FAULTY PRODUCT EXCHANGE POLICY?|
|We hope that our products will meet and exceed all of your expectations. However in very rare cases, should there be any product defects due to bad product materials, bad manufacturing practice or careless shipping handling during delivery, please take digital pictures showing defect(s) of the faulty product(s) and then send to email@example.com or Whatsapp +852-51258243 within 5 calender days after delivery. We will arrange SAME MODEL replacement as soon as possible.|
We have a sample-gym in Kwai Chung where you can test and try our product sample before buying, therefore we do not accept return or exchange of products due to unmet personal preference or any particular product specifications that you forgot to bare in mind when shopping with us online.
|HOW ARE YOU GOING TO HANDLE MY PERSONAL ADDRESS AND PHONE NUMBER AFTER I HAVE FINISHED THE TRANSACTON WITH JOINFIT?|
|All information you input in the online order form is used for delivery purposes only by Joinfit Hong Kong. Our delivery address database is daily encrypted and protected by double layered passwords that are safe guarded by the general manager. All this information won’t be accessible to any other party and we will not supply or sell your personal infomation to any other businesses or persons.|